No components marked as affected
Resolved
The incident with access in India is now resolved.
Monitoring
Based on our data, it looks like access is being restored to certain ISPs. If you’re still having difficulties, please continue to reach out to your ISP in addition to updating your DNS resolvers on your devices.
Identified
If you are having issues connecting to Medium from India, we recommend changing the DNS address on your devices to replace your ISP’s DNS (like Airtel, Jio, or Vi) with a public resolver such as:
Cloudflare: 1.1.1.1 and 1.0.0.1
Google Public DNS: 8.8.8.8 and 8.8.4.4
Identified
We are hearing reports of issues accessing Medium.com from India. This is not something Medium has done.
This is happening at or above the Internet Service Provider (ISP) level. Traffic from a number of ISP's in India is pointing to the wrong IP address for medium.com. We are attempting to contact the direct department at each ISP.
We urge you to contact your ISP directly, report this problem, and push them for a resolution.
Specifically escalate this matter to the NOC / DNS team
Tell them that multiple ISPs, including yours, are pointing to the wrong IP address.
Going to medium.com should point to a Cloudflare IP address
If it points to anything else, that is wrong. It is most likely pointing an IP address on Amazon’s network
Ask them to clear or correct their DNS cache for medium.com.
